PLAION Support
Player Support
Technical Troubleshooting
How to check my connection/connectivity?
Please note that this article has been machine-translated. We are available for further information.

Here's a basic troubleshooting guide for network and connectivity issues on PC, Xbox, PlayStation and Nintendo that can help identify and fix potential problems.

  1. Check network connection: Ensure your device is connected to the internet and that the network is stable. Also, verify if other devices on the same network have a connection.
  2. Restart router/modem: Power cycle your router or modem by unplugging it from the power source for about 30 seconds, then reconnecting it. Wait a few minutes for the devices to fully boot up.
  3. Verify network cables: Ensure all network cables are properly connected and don't show any visible damage.
  4. Firewall and antivirus software: Make sure your firewall and antivirus software are not blocking the connection. Temporarily disabling these programs can help determine if they are causing the issue.
  5. Port forwarding: Certain online games or services may require specific ports to be opened on your router. Check the documentation of the game or platform to identify the required ports and forward them if necessary.
  6. DNS settings: Try changing the DNS settings on your device. You can either use automatic DNS mode or use a public DNS service like Google DNS ( and or Cloudflare DNS ( and
  7. Wireless connections: If you're using a wireless connection, check the signal strength and try to be closer to the router. Avoid obstacles like thick walls or electronic devices that may interfere with the Wi-Fi signal.
  8. Update system software: Ensure that your device and games are up to date by checking and installing system and game updates.
  9. Contact us: If the troubleshooting is not successful, contact us for further assistance and specific guidance.

Please note that these are general guidelines and may vary based on the platform or specific issues. We are happy to support you with questions or troubleshooting..

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