Please first ensure your operating system or device is up to date. For PC players, please ensure device drivers (graphics card, sound card, and motherboard) are also up to date.
If you encounter an error or something is not functioning as intended in our game, we kindly ask you to inform us through our ticket form. Please provide us with the following details so that we can assist you:
Email Address: Please provide us with your email address so that we can contact you if further information is needed.
Subject: Briefly describe the problem you are experiencing.
Preferred Language: Please select the language in which you are playing.
Game: Select the relevant game.
Platform: Please indicate the platform on which the issue occurred.
Request Type: Please choose "Report a Bug" from the dropdown menu.
Description: Here, you can provide us with additional information about the problem:
What happened?
Where did it happen?
Steps to reproduce (Optional but helpful: You can also provide information such as the current location, progress in the story, or other relevant details you consider important for identifying the problem).
Attachments: You can upload screenshots, videos, or if you are playing on a PC, a DxDiag export or MsInfo files. This field is optional, but we appreciate any additional material!
If you have any further information that you would like to share and was not mentioned in the example, please include it in the description field. We appreciate any additional clues you can provide!
