PLAION Support
Kona
Player Support
Technical Troubleshooting
How to obtain DxDiag and MsInfo?
Please note that this article has been machine-translated. We are available for further information.

DXDiag File:

  • Press Windows Key + R
  • Type dxdiag and press Enter
  • Wait for the progress bar to finish loading
  • Press the Save All Information button at the bottom of the screen
  • Save the file as 'dxdiag.txt' somewhere you can easily find it, such as your desktop
  • Press the Exit button to quit this application

MSInfo file:

  • Press Windows Key + R
  • Type msinfo32 and press Enter
  • This will open the System Information window
  • Click on File in the top toolbar and select Export
  • Save the file as "msinfo.txt" somewhere you can easily find it, such as your desktop
  • Wait for the progress bar to finish, this can take a few minutes
  • Close the System Information window.
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